Customer service

Exchanges and returns

Not the right charging station after all, or have you changed your mind? You have 14 days after receipt to return your order without giving a reason. Read below to find out how it works and what the conditions are.

Register return +31 85 401 0065

Please provide your order number, and we can get started right away.Monday - Friday: 09:00 - 17:00

That's how it works

Return an order in four steps

You arrange your return by email. This allows us to link your return to your order immediately and ensures that the package arrives at the correct address.

  1. Register your return

    Email us within 14 days of receipt with your order number and what you want to return. You do not need to provide a reason.

  2. Receive instructions

    After approval, you will receive the return address and return instructions by email.

  3. Ship the package

    Return the product complete and well packaged, preferably in the original box. The shipping costs are at your own expense; keep the proof of postage until the return is completed.

  4. Refund

    As soon as we have received and inspected the package, we will refund the amount within 14 days via the payment method you used.

Terms and conditions

What you need to know

The right of withdrawal applies to consumers. For business orders, we would like to briefly discuss this with you by email.

We will take this back

  • Reported within 14 days of receipt
  • Complete, including all accessories
  • In original condition and packaging, insofar as reasonably possible

This cannot be returned

  • Products that have been custom-ordered or specially purchased for you
  • Products that have already been installed or permanently mounted
  • Services that have already been performed, such as an installation

Unpacked or used?

You are welcome to unpack and inspect the product, just as you would in a store. We will accept returns of unopened products free of charge. If a product is used more than is necessary to assess it, we may charge for any resulting loss in value.

Costs and reimbursement

You are responsible for the return shipping costs. Once we have received and inspected the package, we will refund the order amount (excluding shipping costs) within 14 days via the payment method you used.

Received it damaged or defective?

That is not a return but a warranty issue. Please contact us as soon as possible and include photos if possible. We will provide a suitable solution.

Read about warranty and defects

This is a summary. You can find the full text in our refund policy; in case of doubt, that text applies.

Are you in doubt?

Give us a call before returning anything.

Wrong model, different load capacity, or just not sure if something can be returned? Call or email us, and we’ll figure out the best solution together. Sometimes a return isn’t necessary at all.

Contact us +31 85 401 0065

Monday - Friday: 09:00 - 17:00