Customer service
Shipping & Delivery
Order on a working day before 8:00 p.m., and we’ll ship your order that same day. Within the Netherlands, your package will usually arrive the next working day; in other EU countries, within 3 to 7 working days. We offer free shipping for charging stations within the Netherlands, Belgium, and Luxembourg. Read here how it works and what you can expect.
Monday - Friday: 09:00 - 17:00
- Shipping costs for charging stationsFreeIn the Netherlands, Belgium and Luxembourg.
- ShippingThe same dayOrdered on business days before 20:00.
- Delivery in the NetherlandsUsually 1 business dayAfter shipping, with track & trace.
- Delivery to other EU countries3–7 business daysAfter shipping.
That's how it works
From order to delivery in four steps
From the moment you check out to the moment the charging station is at your door: here is what happens with your order.
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Order and pay
You can pay by iDEAL, Wero, Bancontact, Visa, Mastercard or Maestro, or in advance by SEPA transfer. We offer free shipping for charging stations within the Netherlands, Belgium and Luxembourg; any shipping costs will be shown at checkout before you place your order.
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We are preparing your order
Order on a working day before 8:00 PM, and your package will be dispatched the same day. Ordered later or at the weekend? Then we’ll ship it on the next working day. Paying in advance by bank transfer? Then we’ll send it as soon as your payment has been received.
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Your package is on its way
You will receive a shipping confirmation by email. If the carrier offers track & trace, the code will be included and you can follow the delivery.
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Delivery
Within the Netherlands, your package will usually be with you the next business day; in other EU countries, within 3 to 7 business days. Check the shipment immediately upon receipt.
Good to know
What you need to know about shipping
What you pay for shipping, how to track your package, and what to do if something goes wrong. Short and without surprises.
Shipping costs
We offer free shipping for charging piles within the Netherlands, Belgium, and Luxembourg. Shipping costs per country:
- Netherlands: free from €150, otherwise €4.95.
- Belgium and Luxembourg: free from €500, otherwise €14.50.
- Other EU countries: €14.50 per order.
The amount applicable to your order will be shown at checkout, before you place the order.
Delivery time and delays
The stated delivery times are indicative. They may vary due to product availability, carrier congestion, or other circumstances beyond our control. We cannot be held liable for any delays resulting from this.
Track & trace
As soon as your order has been shipped, you will receive a shipping confirmation by email. If the carrier offers track & trace, you will find the code in that email and can see exactly where your package is.
Damaged or not delivered
Check your order immediately upon receipt. Is a product damaged, or was a shipment not delivered? Then email info@regeljelaadpaal.nl as soon as possible with your order number and, in the event of damage, a few photos. We’ll look into it for you right away.
Delivery with installation
About the installation serviceAre you ordering a charging station together with our installation service? We will coordinate the delivery date and installation with you separately, so that the charging station is there when the technician arrives.
Haven't chosen yet?
Find the right charging station for you in three questions.
The selection tool looks at your connection, your car and how you charge, and only shows the charging stations that are suitable. Would you prefer to discuss it? Give us a call, and we’ll help you find the right solution.
Monday - Friday: 09:00 - 17:00