Customer service

Warranty and defects

Is there a problem with a product you bought from us? Here you can read about the warranty you have, how to report a defect and what we do next.

Report a defect +31 85 401 0065

Monday - Friday: 09:00 - 17:00

Warranty

What warranty you have

Everything you buy from us comes with a warranty: the statutory warranty, and on top of that, the manufacturer's warranty.

  • Legal guarantee

    Everything you buy from RegeljeLaadpaal is covered by the statutory warranty. The product must perform as you would expect under normal use. We will remedy any defects that occur during the warranty period.

  • Manufacturer's warranty

    On top of that, manufacturers provide their own warranty: at least 2 years on all products, and longer on some models. The manufacturer's terms and conditions then apply; we will pass them on to you upon delivery. The warranty period stated on the product page is authoritative.

Report a defect

How to report a defect

Four steps, from report to resolution.

  1. Report it within 14 days

    Do you discover a defect? Let us know within 14 days. Emailing is best: that way everything is immediately documented and you can attach photos.

  2. Contribute as much as possible

    Your order number, the product name and type, a description of the defect and, if possible, photos or a video. The more complete your report, the faster we can take action.

  3. We are investigating the defect

    We are reviewing your report and will let you know which solution applies.

  4. Replace, repair or refund

    Depending on the defect, we will replace the product or repair it if possible. If neither is possible, we will refund the purchase price.

Exclusions

What is not covered by the warranty

In these cases, the warranty is void.

  • Damage caused by improper use or incorrect installation

  • Damage caused by external factors, such as power outages or weather conditions

  • Products that have been adapted or modified

  • Normal wear and tear and cosmetic damage

Any questions?

Unsure if something is covered by the warranty?

Give us a call or send an email. You'll speak with someone who knows the charging stations firsthand and can tell you exactly what to expect.

To the contact page +31 85 401 0065

Monday - Friday: 09:00 - 17:00