Terms and conditions

RegeljeLaadpaal is a trading name of ZeroBytes, registered with the Dutch Chamber of Commerce under number 87051915.

Article 1 – Identity of the entrepreneur

Trading name: RegeljeLaadpaal
Legal name: ZeroBytes
Chamber of Commerce number: 87051915
VAT number: NL004347718B23
Registered address (not a visiting address): Pinksterbloem 58, 8607DZ Sneek
Email: info@regeljelaadpaal.nl
Website: www.regeljelaadpaal.nl

Article 2 – Scope

These general terms and conditions apply to all offers, orders and agreements made through the RegeljeLaadpaal webshop. By placing an order, the customer agrees to these terms and conditions.

Article 3 – Offers and prices

All offers are non-binding. Obvious errors or mistakes in prices or product information do not bind RegeljeLaadpaal.

All listed prices are in euros and include VAT, unless stated otherwise. Shipping and installation costs are stated separately.

Article 4 – Formation of the agreement

The agreement is formed when the customer places an order and receives a confirmation by email. RegeljeLaadpaal reserves the right to refuse an order or impose additional conditions.

Article 5 – Payment

Payment must be made using the payment methods offered in the webshop.

Products remain the property of ZeroBytes until full payment has been received.

Article 6 – Delivery

RegeljeLaadpaal strives to deliver within the stated period. Stated delivery times are indicative.

For consumers, the risk of damage or loss passes at the time of delivery. Any transport damage must be reported within 48 hours of receipt.

Article 7 – Installation (if applicable)

Installation will only be carried out if this has been agreed separately. The customer is responsible for a suitable electrical installation and sufficient grid capacity.

Additional work outside the agreed quote may be invoiced separately.

Article 8 – Dynamic Load Balancing and technical compatibility

Features such as dynamic load balancing depend on the technical situation on site. RegeljeLaadpaal cannot guarantee full compatibility with all vehicles or grid configurations.

Article 9 – Backoffice and subscriptions

Backoffice services may be provided by third parties. Additional terms and conditions apply to these. Notice periods and rates will be communicated in advance.

Article 10 – Right of withdrawal (consumers)

Consumers have the right to withdraw from the agreement within 14 days of receipt without stating a reason. The withdrawal must be reported in writing or by email.

After reporting the withdrawal, the product must be returned within 14 days. The costs of return shipping are borne by the consumer.

Article 11 – Return policy

Unopened products

Returns are possible within 14 days of receipt, provided the product is unopened, undamaged and in its original packaging. After inspection, the purchase price will be refunded within 14 days.

Opened products

Opened products fall under the statutory right of withdrawal. If there is a reduction in value due to use that goes beyond what is necessary to assess the product, a reduction in value may be charged.

RegeljeLaadpaal reserves the right to apply a restocking/handling fee of at least 25% of the purchase price if the product can no longer be sold as new.

Exclusions

The right of withdrawal is excluded for:

• Specially ordered or custom-made products
• Installed or mounted charging posts
• Products that are permanently connected or incorporated

Article 12 – Warranty

The statutory warranty applies to all products. Any manufacturer's warranty is passed on in accordance with the manufacturer's terms and conditions.

The warranty is void in the event of incorrect installation, unauthorized modifications or damage caused by external factors.

Article 13 – Liability

The liability of RegeljeLaadpaal is limited to the amount of the order concerned. RegeljeLaadpaal is not liable for indirect damage, consequential damage or lost profits.

Article 14 – Force majeure

RegeljeLaadpaal is not liable for delays or failures caused by force majeure, including supplier delivery problems, transport delays, grid congestion or government measures.

Article 15 – Complaints

Complaints can be reported via info@regeljelaadpaal.nl. RegeljeLaadpaal strives to respond substantively within 14 days.

Article 16 – Customer acceptance and fraud prevention

RegeljeLaadpaal reserves the right to refuse orders, customers or transactions if there is a reasonable suspicion of fraud, abuse or activities that are contrary to applicable laws and regulations.

RegeljeLaadpaal exclusively accepts legitimate customers and may perform additional checks on orders or payments to prevent fraud.

If an order or payment is considered suspicious, RegeljeLaadpaal may:

• cancel the order;
• suspend delivery;
• request additional verification from the customer;
• refund the transaction and rescind the agreement.

RegeljeLaadpaal is entitled to refuse or refund transactions when this is necessary to comply with legal obligations, financial regulations or the terms of its payment processors.

Article 17 – Applicable law

Dutch law applies to all agreements. Disputes shall be submitted to the competent court in the Netherlands.